Our promise
We want you to be 100% satisfied with any Shreshtam® product you buy. If, for any reason, an item doesn't meet your expectations, we'll give you a full refund. That's our promise, the Shreshtam® Guarantee.
When to reach out
- An item doesn't meet your expectations
- An item arrived damaged or leaking
- You received the wrong product
- A product is missing from your order
Good to know
- Return requests can be raised within 7 days of delivery
- Our products are food items — please keep the jar or packet and its label so we can look into the issue
- A photo of the product helps us resolve things quickly
- Not sure what to do? Contact us before sending anything back
The process
- 1Request a return
Open My Returns and click New Return. Pick the order, the item and a reason.
- 2Review
Our team reviews your request and updates its status in My Returns, so you always know the next step.
- 3Pickup, if needed
If the item needs to come back to us, we'll arrange a pickup from your delivery address.
- 4Refund
Once your return is approved, your refund is issued to your original payment method or your account wallet.
Need help with a return? Email shreshtamgroup@gmail.com or call +91 99020 12150. We're available Mon–Fri, 8:30 AM – 5:00 PM.